The right systems and the right people for hospitality
We make sure your tech, processes and teams
are ready for the growth you're planning.
What we do
Two practices
Led by Hannah Swarbrick-Done
Digital Transformation
We future-proof your people tech, from planning the move off legacy systems to getting the new stack live.
Led by Ian McIlroy
Talent & Recruitment
Operational and leadership recruitment, as a retained resource or role by role.
We've also delivered people strategy and HR projects, from restructures to the people foundations a growing business needs.
Discover our wider work (PDF)How we work
What both practices share
01
From the inside
We've both worked in hospitality operations and leadership, not just alongside them, so we know how change lands on a site.
02
People first
Whether it's a new system or a new hire, we start with the people who'll live with the decision.
03
Joined up
With tech and talent expertise under one roof, your business has the skills it needs to keep up as it grows.
Digital Transformation · led by Hannah
Your tech is holding back what comes next
Legacy people tech holds back your digital maturity and your ability to adopt automation.
Contracts tie you in
Renewal dates and notice periods decide when you can move, often before anyone has looked at what you need.
Data doesn't move
Recruitment, rotas, payroll and records sit in systems that don't talk to each other.
Sites fill the gaps
Managers build their own workarounds, so every site runs the process a little differently.
Plan the change
Roadmap
From £4,500 + VAT
- What you need your tech to do for you
- Where your current systems and contracts stand
- Who and what the change will affect
- The options that fit, and where automation can help
- A clear plan for your leadership team
Deliver the change
Implementation
Scoped to you
- Choosing the right partner
- A plan your team and vendor agree on
- Your people and sites ready for the change
- Handover to your team to own the launch
- A check-in once it's live
We take no referral fees or commission from vendors, so we recommend what fits your business.
Our work
National hospitality business · 1,000+ employees
A law change turned into a better employee experience
New tipping law meant tips had to be handled more transparently, with less employer involvement. The platform we brought in cut the legal risk to the business, staff took to it quickly, and the employee survey showed a significant improvement in pay satisfaction scores.
Multi-site hospitality group
Leaving a legacy suite without breaking operations
One legacy suite ran their workforce management, time and attendance, scheduling and recruitment, so walking away in one go wasn't an option. The plan replaced the ATS first, kept workforce management on a shorter contract and phased the rest over two years.
Talent & Recruitment · led by Ian
A hire isn't a seat filled. It's tenure.
We recruit operational and leadership talent for hospitality businesses. We consider the job design and the structure around each role, so the person who joins finds the business they were sold.
Hiring through growth
Retained Resource
£5,000 + VAT a month
Ongoing recruitment support for businesses with a steady flow of roles to fill, with your roles prioritised and reduced placement fees.
Role by role
Search & Matching
Fee per placement
Candidates matched against what the role is accountable for and checked for suitability before you see a CV, with a free replacement period.
Add to either
Role and structure design
Before a role goes to market, we make sure it's the right role to hire for. Add any of these to your recruitment, or buy them on their own.
Scoped to you
Job design
We strip the role back to outcomes: what it's accountable for, what it decides and what good looks like at six and twelve months. Then we benchmark the level and salary against that.
Org structure
We map your structure against the growth plan: where decisions get made, which layers are missing or redundant, and whether this hire is the right next one.
Employer brand
We work out what's genuinely true and attractive about working for you, hard parts included, and build the pitch and the interview process around it.
“Hannah and her Team know that individuals matter, and even through difficult change processes, care, compassion and honesty make the difference.”
Who we've worked with
Let's talk
Book a 30-minute call
Tell us what you're working on, whether that's your systems, your hiring or both, and we'll tell you where we can help.
